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Terms and Conditions

& Waiver of Liability

94 Pueblos LLC and Capra Travel LLC offer unique travel and language immersion experiences in Colombia. The terms "we", "us", "our", and “tour operators” refer to 94 Pueblos, a limited liability company and Capra Travel, a limited liability company. The term "you" “participant” or “traveler” refers to the participant making a booking with us who fully intends on joining and participating in a tour. 


CONTRACT

Please note the terms and conditions below describing your responsibility and participation. Prior to completing a booking, you must confirm that you have carefully reviewed and understood these terms and conditions, and address any questions you may have with us beforehand. These terms and conditions, along with any related materials, documents, correspondence, and the conditions set by our suppliers, together form the basis of your contract with us.  These provisions include waivers of liability, the waiver of class action rights, and notification requirements. By requesting signing these terms and conditions and confirming your travel with us, you acknowledge and agree to these terms in their entirety, affirming that you have reviewed and accepted this contract. You further represent and warrant that you are of legal age and mental capacity to use our services and website, enter into binding legal agreements, and that the information you provide is accurate and truthful.


BREACH OF TERMS BY YOU 

You acknowledge that any violation of any such terms and conditions may result in (a) the cancellation of your booking or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) you being denied access to participate in all or any part of the tour.


ALTERATIONS TO THESE TERMS AND CONDITIONS. 

Tour Operators retain the right, at our sole discretion, to modify these terms and conditions at any time. Revised versions containing significant changes will be sent to you and will take effect immediately upon delivery via email. Your continued use of our services, including maintaining or using your booking after such changes, constitutes your acceptance of the updated terms.


COVID-19 RELEASE OF LIABILITY

By booking this tour, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk of exposure, which may result in illness, injury, disability, or death, even if unforeseen. You accept that exposure to COVID-19 is an inherent travel risk beyond the control of Tour Operators.


You understand this tour may be postponed, canceled, or altered due to site closures or restrictions, with no refund. Quarantine, vaccination requirements, or illness may also impact your travel plans, and any cancellations will be subject to the stated terms.

You agree to purchase travel protection insurance, including "medical evacuation" and "cancel for any reason" coverage. If not, Tour Operators are not liable for any resulting losses.


By booking, you release and hold harmless Tour Operators, their agents, and participants from any claims or damages related to COVID-19 exposure, cancellations, or changes, whether arising from negligence or otherwise. This release survives any contract termination.


BOOKING/PAYMENT 

When you are ready to book a tour, you will pay the deposit (link) online. Once you have paid the deposit, we will send you a link to the application. After completing the application, we will send you payment information. The trip must be paid in full by April 30, 2025. You should read, acknowledge and agree to these Terms and Conditions before paying for the rest of the trip. 


The cost of Colombia: Coffee, Culture, and Community does not include international round-trip airfare to and from Colombia. You must make independent air travel reservations related to your booking. However, please do not book your plane tickets until we have confirmed that we have the minimum number of people signed up for the trip.


If payments are not received when due, we reserve the right to apply late fees, or cancel your booking and apply the cancellation charges set out in the cancellation section below. Failure to make a payment may result in the cancellation of your participation in the tour. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.


Once payment in full for your tour is processed, you will receive confirmation and the full details of your tour. Please review these documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible with any corrections. 


CREDIT CARD OR DIRECT BANK TRANSFER


All participant payments are to be made by credit card, payment link, PayPal, Venmo, direct bank transfer or another method of payment specifically approved by Tour Operators. Your transfer and/or payments are an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks or payment disputes. 


Chargeback Policy:

You may dispute charges with your bank or credit card company ("chargebacks"). Before initiating a chargeback, we request you contact us to address any concerns, as we aim to resolve issues directly. By using our service, you agree to our cancellation policy.

Tour Operators reserve the right to dispute improper chargebacks and recover related costs, including attorney’s fees. We may also cancel any travel reservations linked to improper chargebacks. Improper chargebacks include:


Non-cancellable reservations, used or unused.

Charges authorized by family, friends, or others with access to your card (excluding fraud).

Discrepancies in supplier product descriptions.

Events due to force majeure or circumstances beyond our control.

Disputes over the cancellation policy.


WHAT’S INCLUDED IN YOUR TOUR


Accommodations

Room sizes, standards, and amenities may vary by region and often differ significantly from U.S. standards. This includes variations in bed sizes, bathroom features, air conditioning, and accessibility, including compliance with ADA or wheelchair standards.


Accommodations are provided as outlined in your itinerary but may change, even during the trip, due to circumstances beyond control, such as weather or other conditions impacting the group. The number of nights depends on your tour itinerary, and special requests cannot be guaranteed.


Tour Operators reserve the right to substitute similar accommodations at any time without notice. In case of hotel overbookings, we will arrange comparable lodging nearby. Such substitutions are solely at our discretion, and refunds will not be issued for changes in accommodations.


While we carefully select our partners, we cannot guarantee that accommodations will meet individual preferences or expectations, nor that supplier-provided images or descriptions will match your experience. We are not responsible for accuracies in supplier descriptions.


Transportation

Tour Operators provide transportation per the group itinerary, using vans or buses with drivers. Airport transfers are included, but no refunds will be given for missed or unused transfers. If your flight plans change, notify us immediately to avoid missing part or all of the tour, as no refunds will be issued. If you arrive early and stay at a nearby hotel (at your own expense), we can assist with airport transfers but cannot guarantee hotel-to-tour transfers.


Be aware that some routes may include unpaved or dirt roads, which could extend travel times. You agree to travel as a passenger for extended periods in the vehicles provided.


Meals

Meals (breakfast, lunch, and dinner), water, and one non-alcoholic beverage are included unless stated otherwise in your itinerary. Food options may be limited based on the itinerary,

and Western dishes may not always be available. Special diets should be requested when booking, but accommodations are not guaranteed.


Tour Operators and their representatives cannot be held responsible for accommodating food allergies, dietary restrictions, or related issues. We will communicate dietary requests to lodging providers but cannot ensure availability or compliance.


Other Included Costs

We also include all entrance fees to all area attractions which are listed on your itinerary as well as group activities costs.


Itinerary Changes

Tour Operators reserve the right to adjust published itineraries and will provide comparable substitutions when necessary.


Changes may occur due to religious holidays, national events, weather, government closures, acts of God, or other unforeseen circumstances. Historic site renovations may also impact visits without canceling tours, though itineraries may be adjusted. These changes are not considered significant and do not justify participant cancellations.


Alternate activities suggested during leisure time or as replacements for planned stops are not endorsements. Participation is subject to the supplier’s terms, and any disputes must be addressed directly with the supplier.


What’s Not Included

The tour price excludes items not listed in your itinerary, including airfare, visas, medical costs, alcohol, additional soft drinks or juices, travel insurance, photography equipment, gratuities, passport fees, laundry, phone calls, and personal expenses. Additional taxes or surcharges may also apply. Costs related to leaving the tour—due to personal choice, disruptive behavior, illness, or government action—are not covered. This list is not exhaustive.


Tour Cancellation by Tour Operators

Tours require a minimum number of participants. If this minimum is not met, Tour Operators may cancel the tour at their discretion, providing notice at least 30 days before departure. Alternate dates or arrangements may be offered, or you may cancel for a full refund (minus the non-refundable deposit).


Airfare refunds depend on the carrier’s policies, and Tour Operators are not responsible for non-refundable costs like visas, travel insurance, or other purchases made in preparation for the tour.

CHANGES AND CANCELLATIONS


Changes by Participants

As changes are treated as canceled services, additional cancellation fees may apply. Changes may also result in extra hotel charges depending on availability, and may involve additional fees. Airfare changes are subject to the airline's Terms and Conditions. No refunds will be given if you are unable to complete the tour because you are unable to maintain the pace of the group.


Cancellation

As noted earlier, Tour Operators must pay certain suppliers well in advance of your tour, including for accommodations, meals, entrance fees, transportation, and more. Each supplier has its own cancellation policy, which applies to your booking. If you need to cancel, please notify Tour Operators in writing and request written confirmation of the cancellation. Once received, we will follow industry procedures for any potential refunds according to the supplier’s terms. If a refund is due, it is the supplier's responsibility to issue it, not Tour Operators. We are not liable for any failure on the supplier’s part to process a refund.


In addition to the terms of our suppliers, refunds for any monies paid to Tour Operators will be refundable for cancellations per the cancellation table below, subtracting any non-refundable payments/deposits made by Tour Operators to our Suppliers. Also deducted from the net refundable amount will be any adjustments for room rate changes created by the cancellation (i.e., quad, to triple, triple to double, etc.) NO REFUNDS, for any reason will be paid for cancellations received 60 days or less from the departure date. 


Since Tour Operators will pay certain deposits and costs to suppliers prior to the date of travel, Tour Operators will assess the following cancellation charges as follows:

Relevant Cancellation Times – prior to departure

Cancellation Charge Per Person

121 or more days / 100% refund, less non-refundable deposit

120 - 90 days / 75% refund, less non-refundable deposit 

89 – 61 days / 50% refund, less non-refundable deposit 

60 days or less / No refund

If the reason for cancellation is covered under the terms of your travel protection plan, you may be able to reclaim these charges; for this reason Tour Operators require the purchase of a travel protection plan including “medical evacuation” coverage and additional “cancel for any reason” coverage, if available. Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air carrier’s decision regarding refund.


Cancellation or Changes by Tour Operators

We reserve the right to cancel or reschedule any tour for any reason. If we cancel (excluding force majeure events), we will provide alternative arrangements and may offer travel vouchers or refunds at our discretion. Participants are responsible for any additional costs related to airline tickets or other travel arrangements, regardless of whether we arranged them.


If changes are required before or during travel, Tour Operators and their suppliers may modify the itinerary, including substituting accommodations or transportation, based on factors like air schedule changes, security concerns, or other circumstances. Suppliers may also adjust transportation based on passenger numbers. Tour Operators are not responsible for closures or changes to the itinerary. These modifications will not be considered material changes and will not entitle participants to cancel. Standard cancellation penalties still apply.


No Refund for Unused Services

There will be no refunds for any unused services or portions of the tour, including. If unused portions of the tour if you cancel while the tour is still in progress.


FORCE MAJEURE

Tour Operators shall not be held liable for any loss, damage, delay, or cancellation, in whole or in part, caused by an Act of God or any other force majeure event. This includes, but is not limited to, situations such as fire, volcanic eruptions, hurricanes, environmental pollution or contamination, severe weather, earthquakes, abnormal water levels, flooding, water or power shortages or failures, tropical storms, riots, civil disturbances, sabotage, arrests, strikes, labor disruptions, political unrest, expropriations, terrorism, war, insurrection, quarantine measures, government health advisories, epidemics, pandemics, any kind of government restrictions, seizures, or delays, suspension, refusal, or cancellation of any license, permit, or authorization, damage to our or our suppliers' facilities, or any unforeseen circumstances that affect our ability to fulfill contractual obligations. In the event of a force majeure situation, we will not be obligated to refund any payments made by you. However, if we are able to recover any funds from our suppliers, we will return them to you without charge from the Tour Operators.

Travel Protection

Travel Protection is not included but is REQUIRED. It is the participant’s responsibility to secure their own coverage. Travel insurance, including “medical evacuation” and optional “cancel for any reason” coverage, is mandatory. Proof of coverage must be provided to Tour Operators at least 30 days before departure. Coverage should include Trip Cancellation or Interruption, Medical Expenses, Emergency Evacuation, and Baggage Protection. This helps protect against losses from non-refundable deposits due to cancellations or interruptions (e.g., illness or injury). It also covers medical emergencies, missed connections, and baggage issues. “Cancel for any reason” coverage must be purchased with your travel arrangements. Without adequate insurance, Tour Operators are not responsible for any resulting losses.


Tour Operators cannot answer specific questions about the terms, exclusions, or conditions of your insurance plan. For inquiries, please contact your insurer or agent directly.

Some countries require visitors to have valid medical insurance upon entry. Tour Operators are not liable for denied entry if you cannot provide proof of insurance. We also strongly recommend insuring your electronic devices. Tour Operators are not responsible for any damage or loss to your equipment.


Destinations and Travel Requirements

Traveling to certain destinations may carry higher risks. Tour Operators advise staying updated on current news and reviewing U.S. government travel warnings, advisories, and entry requirements at state.gov and cdc.gov before booking. Check for COVID-19 requirements, entry regulations, and local travel laws, including medical testing and tracking policies. Compliance with all entry requirements is your responsibility, and Tour Operators are not liable for damages resulting from travel to high-risk destinations.


Documentation

Participants must obtain and carry valid passports, visas, inoculations, and any other required documents. U.S. citizens can find updated information at travel.state.gov. TSA and DHS recommend carrying at least two acceptable forms of ID, listed at tsa.gov. Passports expiring within six months of entry may not be accepted in some countries. Non-U.S. citizens, minors, and infants may require additional documentation, including consent forms for minors traveling without both parents.


Compliance with Laws

Participants must comply with all local and national laws while on tour, particularly those regarding drug use or possession, which are strictly prohibited. Failure to comply may result in removal from the tour. Certain prescription drugs may require a doctor’s note or prescription; it is your responsibility to verify.


Health Requirements

Consult a healthcare provider for recommended vaccinations and medications before travel. Requirements can change, and updates can be found at cdc.gov. Ensure you meet health entry requirements and follow medical advice related to your tour.


Failure to Comply

Failure to meet travel requirements, such as proper documentation or health regulations, may result in denied boarding, delays, or missed flights and tours. Tour Operators are not responsible for advising on documentation or for any delays, losses, or missed portions of the tour due to non-compliance or government decisions.


NON-RESPONSIBILITY


94 Pueblos LLC and Capra Travel LLC, and their employees, owners, agents, and representatives use third party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to this tour. 94 Pueblos LLC and Capra Travel LLC are not an employee, agent, or representative of any of these suppliers. 94 Pueblos LLC and Capra Travel LLC do not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurant, or any other entity that supplies services related to your tour. All suppliers are independent contractors and are not agents or employees or representatives of 94 Pueblos LLC or Capra Travel LLC. All

Travel LLC, nor their employees, owners, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of 94 Pueblos LLC or Capra Travel LLC. 94 Pueblos LLC and Capra Travel LLC assume no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any participant that may result from any act or omission on the part of others; 94 Pueblos LLC and Capra Travel LLC assume no responsibility or liability for personal property; and 94 Pueblos LLC and Capra Travel LLC shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. 94 Pueblos LLC and Capra Travel LLC accept no responsibility for lost or stolen items. 94 Pueblos LLC and Capra Travel LLC reserve the right to refuse any participant or potential participant at its sole discretion.


ASSUMPTION OF RISK/WAIVER & RELEASE OF LIABILITY

Traveler is aware that traveling in such areas as participant is visiting on the tour may involve inherent risks to your health and safety, some in remote areas of the world. Inherent risks include, but are not limited to, risk of injury or death from: motor vehicles collisions, animals, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, high altitudes, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other participants, 94 Pueblos LLC and Capra Travel LLC and their owners, employees, agents and/or representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided. You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by aircraft, or travel a country with developing infrastructure. Standards of hygiene, medical care, accommodation, and transport in the country where this tour is taking place are often lower than the standards you may reasonably expect in your home country or region.


Tour guides will do their best to maintain a manageable pace for the group. However, you acknowledge that keeping up with the group’s pace carries some risk, and agree that we are not liable if you are unable to do so. We are not obligated to adjust the pace for you, and will not be responsible if you need to turn back or cannot complete the tour.

Traveler understands the description of these risks, is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this tour, participant is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness and death. Traveler hereby accepts and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully release 94 Pueblos LLC and Capra Travel LLC from any and all claims associated with the tour, including any claims of third-party negligence and/or the negligence of 94 Pueblos or Capra Travel LLC and participant hereby covenant not to sue Tour Operators for any such claims or join any lawsuit or action that is suing 94 Pueblos LLC or Capra Travel LLC. You waive any and all claims that you have, or may in the future have and release from all liability and agree not to sue, Tour Operators, their agents, owners, suppliers or affiliates for any personal injury (including mental distress or trauma), illness (including exposure to diseases, epidemics or pandemics), death, property damage, quarantine or other loss that you may sustain during or as a result of the tour due to any cause whatsoever on the part of Tour Operators or others, including: negligence – including the failure to use such care as a reasonably prudent and careful person would do in the circumstances and failure to meet reasonable standards of care; breach of any other duty imposed by law; breach of contract; and mistakes or errors in judgment of any kind. This agreement also binds your heirs, legal representatives and assigns. The terms of this ASSUMPTION OF RISK AND RELEASE OF LIABILITY paragraph, shall survive any termination or cancellation of this Agreement, whether by operation of law or otherwise.


INDEMNIFICATION. Traveler agrees to and shall indemnify and hold harmless 94 Pueblos LLC and Capra Travel LLC, and each of their officers, directors, employees and agents, from any expenses, losses, liabilities (of any type), damages, judgments, demands, settlements and costs (collectively, “damages”) involved with or incurred by Tour Operators (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) participant’s breach or violation, or threatened breach or violation of this Agreement and (ii) Any damage caused by participant while participating in the tour.


Medical Conditions & Disabilities

Many destinations may not be suitable for individuals with limited mobility, pre-existing conditions, or those using wheelchairs. Tours often involve uneven terrain, inclines, vehicle or boat transfers, tower climbs, high altitudes, and varying weather.

If you have a disability or medical condition that may affect your trip or require special accommodations, inform us before booking. Accommodations outside the U.S. may not meet ADA standards, and wheelchair accessibility may be limited. Suppliers cannot provide additional assistance; travelers needing support must arrange for a paid companion to assist them. Notify Tour Operators of your condition and companion details when booking.


Health Requirements

Due to remote locations and high altitudes on some tours, we may require a medical clearance form from a U.S.-licensed healthcare provider certifying your fitness to travel. Tour Operators reserve the right to request health information, exclude unfit participants, and act in the best interests of the group and individual. The completed form must be submitted before departure.

Media Consent

Travelers consent to Tour Operators using tour photos/videos of participants for print or digital media without further approval or compensation. Participants release Tour Operators and their representatives from liability related to such use. Let us know before booking if you have questions about media consent.


Class Action Waiver / Limitation of Damages / Notice of Claim

You agree to bring claims against Tour Operators only in your individual capacity, not as part of a class action or representative lawsuit. Tour Operators will not be liable for any damages other than compensatory damages. By paying the deposit, you accept these terms and waive any right to punitive damages. You also agree that no claims will be considered unless you provide a written notice of claim to Tour Operators within 30 days after the tour or its cancellation.


Complete Agreement & Severability

This agreement, together with any associated documents and materials, including invoices issued by us, constitutes the complete understanding between you and Tour Operators. It supersedes all prior or simultaneous communications and offers, whether in writing, verbal, or electronic, related to Tour Operators. If any provision of these Terms is deemed unlawful, invalid, or unenforceable for any reason, such provision will be treated as separable and will not affect the validity or enforceability of the remaining provisions.

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